How to Prepare for Web-to-Case and Email-to-Case

Email-to-Case will automatically create a case from an inbound email. It will use the senders email address to associate a contact to the case and the content of the email to auto-populate case fields. All attachments and subsequent replies will be associated with the case and it will trigger assignment, auto-response, escalation, workflow rules and … Read more

0008 Salesforce Quick Actions

Object-specific actions There are several types of object-specific actions. During set up of your actions, if you remove a required field, you cannot complete the saving of the action. Required fields must be left on the action layout. Practice Drills Global actions You create global actions in a different place in Setup than you create … Read more